Terms and Conditions Terms and Conditions | Flexibility Promise

terms and conditions

Skydive Cancellation Policy

For cancellations received 48+ hours in advance: You will receive a full refund.
For cancellations received 24-48 hours in advance: You will receive a 50% refund.
For cancellations received less than 24 hours in advance: You will receive no refund.

Weather Conditions: If we determine the weather conditions are not suitable for skydiving, or we need to postpone your skydive for other safety reasons, we will reschedule your skydive. If you are leaving Auckland and therefore are unable to reschedule for another date we will provide a full refund minus the 1.5% booking fee.

Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase. They are not refundable but are transferable and upgradeable. They also carry a 100kg weight limit for the skydive. The voucher must be presented on arrival for your skydive. Please remember that skydiving is a weather dependent activity.

AFF Learn to Skydive Ground Course

We must be notified at least 7 days in advance if you wish to postpone your attendance on our course. After this date, no refunds will be give as the AFF course is extremely popular and spaces are limited.

Pricing and GST

All prices are in New Zealand Dollars and include 15% GST (Goods and Service Tax). We are unable to accept payment in any other currency. Your card issuer may apply charges for currency conversion. These charges are applied by your card issuer and we accept no responsibility for these. We reserve the right to change our prices at any time. We will not change the price of a skydive or order you have already made without prior notification. This may only happen in the unlikely event that a typing error has occurred and the price has been displayed incorrectly. In this instance, we reserve the right to withdraw your order and offer at the correct price. Any unlikely occurrence will be dealt with at our discretion.


We accept Visa and Mastercard. To pay by credit card select the card type and fill in your card details; card number, expiry date and card holders full name. By giving us your credit card details you agree for us to take full payment from your credit card. A surcharge 1.5% will apply to all transactions on our website and credit card transactions onsite. In the event of refunds, the 1.5% merchant fee is retained by the merchant so is not included in the refund.

Online Security

Shopping with us online is safe. Your credit card details do not get processed or transmitted through or via our website; all transactions are processed through a secure payment service provider.
Your credit card details are not held by us and cannot be accessed by our staff. Credit card issuers usually cover their customers against fraud for online transactions. Check with your card issuer for details.


Your goods will be delivered within New Zealand at a cost of $10 and overseas at a cost of $20. Your merchandise will be dispatched within 2 working days of your order. We aim to get your goods to you within 7 working days of receiving your order within New Zealand and 14 days for overseas orders. We cannot be responsible for the New Zealand Postal Service. Gift vouchers can be emailed to you at no cost, otherwise its $2 within NZ and $5 worldwide.

Returns Policy

If you are dissatisfied with your merchandise order for any reason we will be happy to give you a full refund if you return the goods to us undamaged within 14 days. Please notify us by email the reason why you are dissatisfied with the goods, before you return them. Goods returned without prior notification will not be accepted.

New Zealand Applicable Law

This contract is deemed to be made in New Zealand and the law of New Zealand, and no other country, will apply to all issues relating to the contract or arising out of the contract.
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