Customer Experience & Manifest Team

THINK FAST. LOVE PEOPLE. LIKE A CHALLENGE?

We’re looking for a switched-on, confident and seriously organised people-person to join our crew.

Manifest is the hub of our operation – part customer experience, sales & admin and part mission control! You will be right in the middle of the action, making sure customers have an unforgettable experience while keeping the daily operation running smoothly.

What will you be doing?

• Handling customer enquiries, phone calls and emails.
• Managing reservations, bookings and customer communications.
• Welcoming guests, checking customers in and preparing them for their skydive including sales & safety briefings and harnessing
• Managing aircraft loads and schedules

You’ll be constantly joining the dots – working out how to get the right people on the right loads, balancing numbers, managing schedules and making the best use of aircraft capacity.  Plans change, things get busy and sometimes you need to reshuffle the whole puzzle. You’ll need to think ahead, problem-solve and keep everything moving.

Who are we looking for?

You must be:

• Switched on: Proactive, takes initiative and stays one step ahead.
• A people person: Confident, approachable and great at communicating.
• A natural salesperson: Has the gift of the gab and knows how to turn enquiries into bookings.
• Highly organised: Great administration skills, attention to detail and computer confidence.
• A problem solver: Thinks logically, uses initiative and finds solutions.
• Cool under pressure: Can juggle competing priorities without losing their cool.
• Efficiency-minded: Enjoys planning, coordinating and making things work.
• Enthusiastic about working long days in summer and most weekends

You’ll need:

• Previous customer service or customer-facing experience
• Proven computer, administration & communication skills
• At least one reference
• To live locally (within 40 minutes)

Sound like you?

If you’re energetic, confident, organised and love a challenge, we’d love to hear from you!